Thank you for purchasing The Complete National Geographic on CD-ROM for the Macintosh platform. The Read Me file provides additional product usage and troubleshooting information for The Complete National Geographic.
What╒s in This File
1. System Requirements
2. Installing The Complete National Geographic program
3. Uninstalling The Complete National Geographic program
4. Installing Internet Access Capability
5. Running The Complete National Geographic Under Low Memory
6. Problems with The Complete National Geographic Videos
7. Problems with Launching Web Browsers
8. Contacting Technical Support
9. Trademark & Copyright Notices
System Requirements
PowerPC¬
Mac OS 7.5 through 8.x
32 MB RAM
70 MB free hard disk space
640 x 480 x 16 bit color display
4x CD-ROM drive
Optional:
Printer
Modem for Internet access
AOL installation requires 25 MB free hard disk space
Installing The Complete National Geographic
To install The Complete National Geographic on your Macintosh computer, please do the following:
1. Insert the CD labeled ╥Install Me╙ into your CD-ROM drive, label side up.
2. Double-click the ╥Install Me╙ CD icon on your desktop. The National Geographic installation folder will appear.
3. From the National Geographic installation folder, double-click the National Geographic Installer.
4. Follow the on-screen instructions to complete installation.
Note: On some computers the installation process may take more time than on others. If you encounter this, please be patient and wait until all files have been copied successfully.
Additional Note: You must disable Multiple Users for this product to run correctly.
Uninstalling The Complete National Geographic
To uninstall The Complete National Geographic from your computer, use the following instructions:
1. Insert the CD labeled ╥Install Me╙ into your CD-ROM drive, label side up.
2. Double-click the ╥Install Me╙ CD icon on your desktop. The National Geographic installation folder will appear.
3. From the National Geographic installation folder, double-click the National Geographic Installer.
4. Click through the initial, license information, and Read Me screens.
5. In the top left hand corner of the window, you will see a drop-down menu labeled ╥Minimum Install╙.
6. Click on the drop-down arrow and select the Uninstall option.
7. Next, click the Continue button and follow the on-screen instructions.
Installing Internet Access
To install the Internet Access capability that is required to link The Complete National Geographic program to the National Geographic Society Web site, you must run Internet Access Installation during program installation. In the top left hand corner of the screen, choose the menu option labeled ╥Select Web Browser╙ and click on the ╥Install╙ button. The Internet Access Installation program will be launched.
If you choose not to install Internet Access capability during the main program installation, you can manually launch the Internet Access Installation program from The Complete National Geographic program by clicking on the ╥Web╙ button on the National Geographic Navigation Menu. (Click on the Navigation Menu in the Toolbar to see this menu.) Or, you can install the Internet Access Installation program by running the National Geographic Installer program again from the ╥Install Me╙ disk.
The Internet Access Installation program will search for all copies of the Netscape Navigator and Microsoft Internet Explorer browsers installed on your machine. If the Internet Access Installation program finds any copies of Netscape Navigator or Microsoft Internet Explorer on your machine, you will be able to choose from a list which browser The Complete National Geographic will use to link to the National Geographic Society Web site. If the Internet Access Installation program does not find any copies of Netscape Navigator or Microsoft Internet Explorer on your machine, or if you want to use a different browser, you can do a manual search for your selected browser by pressing the Find Browser button. In order to properly link to the Internet with The Complete National Geographic program, your machine must be already connected to the Internet, through an online service, an Internet service provider, a dedicated line, etc. The Complete National Geographic does not provide you with an Internet service; it simply links to your existing Internet service.
After you have successfully installed Internet Access capability, if you want to choose a different Web browser to link to the National Geographic Society Web site, you will need to re-run the Internet Access Installation program.
Running The Complete National Geographic Under Low Memory
If you are running The Complete National Geographic under low memory conditions, the application may not operate as well as possible. You may not be able to get to every area in the application, depending on how much memory is available. The magazine photos may be displayed at a lower resolution than your current screen resolution and/or the application may run slowly. The introduction and exit video playback may be very choppy, and the audio may not be synchronized with the video.
Problems with The Complete National Geographic Videos
If your are experiencing problems with The Complete National Geographic videos, there are a few factors that could be causing the problems. One factor is memory. You must make sure that you are not currently very low in memory. Try closing all other applications and make sure that virtual memory is on. Another factor is the video driver. Make sure you are using updated video drivers and also video drivers that are specific to your current graphics system. Another factor is the CD drive. If the CD drive speed is slower than the required minimum CD drive speed, this might cause problems with video playback. The minimum required CD drive speed is 4x.
Problems with Launching Web Browsers
Whenever you click on the Web button in The Complete National Geographic, the Web browser of your choice should be launched and you should be brought directly to The Complete National Geographic Society Web site.
If you find that the Web browser is being launched, but you are not being brought to The Complete National Geographic Society Web site, make sure that your Internet connection is working correctly. Sometimes, if the maximum number of people is already connected to The Complete National Geographic Society Web site, you will not be able to get through until there is another connection available.
Technical Support
The Mattel Interactive technical support department is available to assist you with any issues regarding the product you purchased. Technical support can be reached via email, U.S. mail, fax, or phone.
The technical staff supports the entire family line of products from The Learning Company, including Mindscape, and Broderbund products.
Contacting Technical Support:
When contacting technical support, please provide as much information as you can about your computer system and the problem you are experiencing.
Helpful information to include would be the following:
1. Your first and last name
2. Phone number, fax number, mailing address, and email address
3. Name of the product, version, platform, and format
Example: The Complete National Geographic: 111 Years/Windows 95/98/CD-ROM
4. Brief description of your problem
5. Type of computer (Mac or PC) including name brand
Example:
I have a Dell PC Pentium 200 MHz.
╨ Memory: 64MB of RAM
╨ Hard disk space: 12GB
╨ Video card: ATI Rage 128 8MB
╨ CD-ROM Drive: 4x Panasonic
╨ DVD-ROM: 2nd generation Philips
╨ Sound: Creative Labs 16-bit card
6. If using a network, please mention the type of network being used.
7. Modem type and speed. Example: US Robotics X2
8. Version of Windows or Macintosh operating system
9. If you are having a printing problem, specify the make and model of the printer you are using. Example: HP DeskJet 870 Cxi
Visit http://www.nationalgeographic.com/ or http://support.mattelinteractive.com/ for answers to frequently asked questions and other technical support information. Go to the support section to get answers to FAQs, downloads, patches, etc.
Technical Support Call Center:
Main technical support number: (319) 247╨3333
Note when calling:
Call (319) 247╨3333 or (319) 247╨3302 between 8:00 a.m. and 6:00 p.m. CST*, Mondays, Tuesdays, Thursdays, and Fridays (excluding holidays), to speak to a technical support representative. (*Wednesdays 9:30 a.m. to 6:00 p.m. CST) Please be at your computer when you call.
Technical Support Fax:
Fax (319) 395╨9600, 24 hours.
Automated 800 support, 24 hours:
(800) 409╨1497 This service allows our customers to find commonly asked questions to products and their answers free of charge.
Technical Support E-mail:
support@mattelinteractive.com
Online Technical Library:
http://support.mattelinteractive.com/
Technical Support by Mail:
When corresponding via mail please include the following:
1. Your first and last name
2. Phone number where we can reach you, fax number, and email address
3. Name of the product, version, platform, operating system software, and format
╨ Platform (IBM PC or Macintosh)
╨ Format (CD-ROM, or DVD-ROM)
╨ Operating system software (Windows¿ 95/98, Macintosh¿ System 7.5 through 8.x)
Mailing Address:
Attn: The Complete National Geographic: 111 Years
Mattel Interactive
1700 Progress Drive
PO Box 100
Hiawatha, IA 52233╨0100
USA
Trademark and Copyright Notices
⌐ 2000 National Geographic Society. All rights reserved. Produced by nationalgeographic.com, Washington, DC 20036. Distributed by Mattel Interactive, a division of Mattel, Inc. National Geographic, nationalgeographic.com, and the Yellow Border Design are registered trademarks ¿ of National Geographic Society. Marcas Registradas. Broderbund is a trademark of Mattel Interactive. Pentium is either a registered trademark or a trademark of Intel Corporation in the U.S. and/or other countries. Macintosh and Mac are registered trademarks of Apple Computer, Inc. QuickTime and the QuickTime logo are registered trademarks of Apple Computer, Inc., and are used under license. All other trademarks and registered trademarks are the property of their respective holders.
USE OF THIS PRODUCT IS SUBJECT TO THE LICENSE AGREEMENT AND LIMITED WARRANTY CONTAINED IN THE PACKAGE, AND TO USAGE TERMS CONTAINED WITHIN THE CREDITS SECTION OF THE PRODUCT.
